Terms and Conditions

Welcome to aitorsaraiba.com. By placing an order in our shop, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

This website is operated by Aitor Saraiba. Throughout the site, the terms "we", "us" and "our" refer to Aitor Saraiba.

  • Email: info@aitorsaraiba.com

2. Products and Pricing

  • All prices are shown in Euros (€) and include VAT (Value Added Tax) where applicable.

  • We reserve the right to change prices at any time without prior notice.

  • We make every effort to display the colors and images of our products as accurately as possible. However, please note that because many items are handmade or use specific textiles, slight variations may occur.

3. Payments

We accept major credit cards and other secure payment methods through our certified providers (Stripe and/or Klarna). We do not store or have direct access to your credit card details.

4. Shipping and Delivery

  • Processing time: Orders are typically processed and dispatched within xx to xx bussines days.

  • Shipping rates: Shipping costs are calculated at checkout based on your location.

  • Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply to international shipments (outside the European Union). We are not responsible for delays due to customs.

5. Returns and Cancellation Policy (EU Law)

We want you to be completely happy with your purchase. Under European Union law, you have the right to return your order under the following conditions:

  • You must contact us at info@aitorsaraiba.com within 14 days of receiving your item to request a return.

  • The item must be returned in its original, unused condition and in its original packaging.

  • Return shipping costs: The buyer is responsible for paying the return shipping costs unless the item arrived damaged or defective.

  • Exceptions: Personalized or custom-made items cannot be returned unless they arrive damaged.

6. Intellectual Property

All content on this website, including but not limited to illustrations, designs, textiles, photographs, and text, is the intellectual property of Aitor Saraiba. You may not reproduce, copy, or use any of our artwork for commercial purposes without explicit written permission.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.